Great friendly salon. Thank you Jenny and Abbi. I recently had some colour done by Jenny and she listened to what I wanted and achieved a beautiful natural look for me. Have previously felt that other salons try and push me to get more expensive unnecessary treatments or try and push expensive aftercare products, neither of these things happen at High Street Hair. Highly recommend these girls.
First time going here today and for someone who does not like getting their hair cut, i was made to feel 100% comfortable the entire time. Jennie listened to my past experiences which have made me reluctant to cut my hair and put me at ease right away and spoke through the entire cut with what she was doing and why. She even helped me decide how much to have off because my hair is really curly it can be hard to judge. But thanks to her i have been able to leave with a really pleasant experience and the perfect length. Would reccommend :). Thanks Alot!
Lovely staff, great cuts and styles and very relaxing
I booked a wash and cut over the phone with Lorraine, the salon owner, who confirmed the price. It was my first visit having recently moved into the area looking for a new salon. I do however normally have a wash and cut / wet cut, which I've had in various other salons. After the cut I was asked if I wanted a blow dry and whether I wanted it wavy. I said just natural, no straighteners. This is in line with what other hairdressers have asked me/offered. I was surprised when I came to pay that I was charged 9 more. When I queried this I was told this was because I had had a cut and blow dry. I said I didn't want to walk out of the salon with wet hair, to which I was told 'oh that's a blast dry'. Firstly I am not a hairdresser so how I should know the terminology. Secondly, and most crucially, why would you offer something to a client (which they had not even originally booked for) without telling them that you are charging more for it? To top it off, whilst I was asking these questions I was holding my credit card and kept getting nudged to pay. Despite the fact it was clear why I hadn't yet proceeded. Rather than any understanding of what had happened I was met with a defense/excuse, despite not trying to be confrontational. So I was disappointed that despite being happy with the cut I was left with a bitter taste. It comes across as a sneaky attempt to overcharge, which I don't understand from a business perspective where client loyalty is a factor. Needless to say I won't be returning.
I had my first appointment today with the lovely Danielle and was made to feel very welcome. Danielle did a great job on my hair and I am very happy with the finish. I will definitely return in the new year
High Street Hair Kempston is a UK Hair Care based in Kempston, East of England. High Street Hair Kempston is located at 15 High St, Kempston, Bedford MK42 7BT, UK.
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